2015 Dean Health Plan Group Plan book

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Here When
You Need Us
We’re here to help make Dean Health Plan coverage as clear and understandable as possible for you because we
know insurance can be confusing at times. That’s why we’ve staffed the Dean Health Plan Customer Care Center with
experienced and knowledgeable Customer Care Specialists. You can also find us in your community! Dean participates
in many community-based events to help answer your questions. In-person visits and phone calls aren’t the only
options—you may also contact us online. Whatever works for you, we’re here to help.
*Due to licensing
regulations,
Dean On Call’s
triage services
are only available
to Wisconsin
residents.
Go Online
Visit
and click the Dean Health Plan button.
Dean
On Call
24-Hour Nurse*
If you’re not sure
if you need to
see a doctor,
or you have a
health concern,
experienced
registered nurses
at Dean On
Call are always
available to
answer your
questions. Call 24
hours a day, 365
days a year at
(800) 57-NURSE
(800-576-8773).*
For any life-
threatening
emergencies,
always dial 911.
Call Customer Care
(800) 279-1301 TTY users dial 711
Monday through Thursday: 7:30 a.m. to 5 p.m.
Friday: 8 a.m. to 4:30 p.m.
Visit the Insurance Desk
at our Health Plan Office or our main Dean Clinics:
Business Office: 1277 Deming Way, Madison
East Clinic: 1821 S. Stoughton Road, Madison
West Clinic: 752 N. High Point Road, Madison
Fish Hatchery Clinic: 1313 Fish Hatchery Road, Madison
Monday through Friday 8 a.m. to 4:30 p.m.
New Member Transition
We’ve produced a helpful printed New Member
Guide that contains a variety of important information,
including how to choose a primary care provider, set up
an initial appointment or register for DeanConnect. The
New Member Guide, which you automatically receive
when you become a Dean member, also helps explain
the tools and resources available to you, as well as
practical suggestions for how to stay healthy.