4 / 24
4
|
2015 Individual & Family Plans
The
Dean Difference
Dean, headquartered in Madison, Wisconsin, is one of the largest integrated health care delivery systems in the country.
We provide unsurpassed quality and compassionate care in Wisconsin through a network of clinics, hospitals and related
health care providers. Established in 1983, Dean Health Plan is the insurance services subsidiary of SSM Health. Hospitals,
clinics and a health plan working together—for you.
J.D. Power
Dean Health Plan ranks “Highest in Member Satisfaction with Health Plans in
the Minnesota-Wisconsin Region.” This is according to the J.D. Power 2014 U.S.
Member Health Plan Study
SM
. The study measures member satisfaction among
138 health plans in 18 regions throughout the U.S. by examining six key factors:
coverage and benefits, cost, provider choice, customer service, information and
communication, and claims processing.
NCQA Excellent Accreditation
Dean Health Plan is proud to have maintained NCQA’s Excellent Accreditation—
the highest level awarded—since obtaining accreditation in 2000. Dean Health
Plan’s quality performance is continually being monitored through national
standards as determined by the National Committee for Quality Assurance
(NCQA). The NCQA is an independent, not-for-profit organization dedicated
to improving health care quality. This accreditation is a nationally recognized
process for consumers, purchasers and regulators to compare the performance
of health plans. NCQA evaluates more than 50 standards to determine health
plan accreditation levels.
New Member Transition
We’ve also produced a helpful printed
New Member Guide
, which will ease
your transition to Dean Health Plan. It contains a variety of important information,
including how to choose a primary care provider, set up an initial appointment or
register for
DeanConnect
, which gives you access to your insurance claims and
documentation. The
New Member Guide
, which you will automatically receive
upon joining us, also helps explain the tools and resources available to you, as
well as practical suggestions for how to stay healthy. Check it out at
deancare.com/newmember .Dean Health Plan, Inc. received the highest numerical score among commercial health plans in the
Minnesota/Wisconsin region in the proprietary J.D. Power 2014 U.S. Member Health Plan Study
SM
.
Study based on 34,315 total member responses, measuring seven plans in the Minnesota/Wisconsin
region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and
perceptions of members surveyed December 2013–January 2014. Your experiences may vary.
Visit jdpower.com