2015 Dean Health Plan Individual & Family Plan Book

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Here When
You Need Us
We’re here to help make Dean Health Plan coverage as clear and understandable as possible because we know insurance
can be confusing at times. That’s why we’ve staffed the Dean Health Plan Customer Care Center with experienced
and knowledgeable Customer Care Specialists, ready to answer your questions. Dean is also sponsoring numerous
community-based events to help provide one-on-one service. In-person visits or calls aren’t the only options, either.
You may instead prefer to send an email message. Whatever works for you, we’re here to help.
We are just a call, click or visit away from getting you the information you need to stay covered. The important part is that you
continue to get the coverage and care you need. And we hope you continue to select Dean as your partner in health.
*Due to licensing regulations, Dean On Call’s triage services are only available to Wisconsin residents.
Go Online
Visit
to request via email message box that
our sales department contact you.
Dean
On Call
24-Hour Nurse*
Get prompt access
to a nurse when you
have questions. A
registered nurse is
available 24/7, 365
days a year via Dean
On Call. Maybe
you’re not sure if
you need to make a
doctor appointment
or go to urgent care.
Just pick up the
phone and get some
advice—any time.
Call (800) 57-NURSE
(800-576-8773).*
For any life-
threatening
emergencies,
always dial 911.
Call Customer Care
(800) 279-1301 (TTY Users dial 711)
Monday through Thursday: 7:30 a.m. to 5 p.m.
Friday: 8 a.m. to 4:30 p.m.
Visit the Insurance Desk
at our Health Plan Office or our main Dean Clinics:
Business Office: 1277 Deming Way, Madison
East Clinic: 1821 S. Stoughton Road, Madison
West Clinic: 752 N. High Point Road, Madison
Fish Hatchery Clinic: 1313 Fish Hatchery Road, Madison
Monday through Friday 8 a.m. to 4:30 p.m.