URGENT CARE
Urgent care is care you need sooner than a routine doctor’s visit. Urgent care is not emergency care.
Do not go to a hospital emergency room for urgent care unless your doctor tells you to go there.
Here are some examples of Urgent Care:
Most broken bones
Bruises or sprains
Minor cuts
Non-severe bleeding
Minor burns
Most drug reactions
If you need urgent care, call the Customer Care Center at (800) 279-1301. After hours, you can call
Dean On Call*, our 24-hour nurse line at (800) 57-NURSE or (800) 576-8773. We will tell you where
you can get care. You must get urgent care from DHP providers unless you get our approval to see a
non-DHP provider. Remember, do not go to a hospital emergency room for urgent care unless you get
approval from DHP first.
Reporting Emergency Care from a Non-Dean Health Plan Provider
If you must go to a non-DHP hospital or provider, call DHP at (800) 279-1301 as soon as you can and tell us
what happened. This is important so we can help you get follow-up care. Remember, hospital emergency
rooms are for true emergencies only. Call your provider or our 24-hour emergency number at (800) 576-8773
before you go to the emergency room, unless your emergency is severe.
Dean On Call
Dean On Call is our system for answering your health care questions. We have nurses on
duty 24 hours a day, 365 days a year to help answer your questions.
How do I use Dean On Call?
Simply call (800) 57-NURSE or (800) 576-8773 from any phone. This is a free phone call.
When should I use Dean On Call?
Before you go to the emergency room, unless your
emergency is severe
For any general health questions or concerns
If your child has a fever or ear ache
If your child sprains an ankle
If you need help deciding if you should be seen by
a doctor
If you have a skin irritation or
rash
If your child has a scrape or cut
Anytime you have a question about where to go
for your health care needs
Who will answer my health care questions?
Trained nurses will answer all of your questions. They may ask you to describe the symptoms or problems
you are having. They will help you decide how to get the best treatment possible for you and your family. They
can help you understand how to access care through your HMO, Dean Health Plan.
Why should I use Dean On Call?
The nurses can help you get the care that is right for you and your family. They can advise you on the proper
treatment to keep you and your family healthy.
* Due to licensing restrictions, Dean On Call’s triage services are only available to residents of Wisconsin.
deancare.com
BadgerCare Plus Member Handbook
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