Prescription Drugs
Your doctor may give you a written prescription for
medicine. You can get your prescription filled at any
Dean Clinic Pharmacy or at any pharmacy that is a
provider for BadgerCare Plus. Remember to show your
ForwardHealth ID card to the pharmacy when you get a
prescription filled. Your pharmacy benefits are covered
by the State, not DHP. You may have copayments or
have limits on covered medications.
If you need help getting a prescription filled please
contact Member Services at (800) 362-3002.
Family Planning Services
We provide confidential family planning services to all
enrollees. This includes minors. If you don’t want to talk
to your primary care provider about family planning, call
the Customer Care Center at (800) 279-1301. We will
help you choose a DHP family planning provider who is
different from your primary care provider.
We encourage you to receive family planning services
from a DHP provider. That way we can better coordinate
all your health care. Federal law allows members to
choose their provider, including physicians and family
planning clinics, for reproductive care and supplies.
Therefore, you can also go to any family planning clinic
that will accept your ForwardHealth ID card even if the
clinic is not part of DHP.
Chiropractic Services
You may get chiropractic services from any chiropractor
who will accept your ForwardHealth ID card. Your
chiropractic services are provided by the State, not DHP.
Physician Incentive Plan
You are entitled to ask if we have special financial
arrangements with our physicians that can affect the
use of referrals and other services you might need.
To get this information, please call the Customer Care
Center at (800) 279-1301 and request information about
our physician payment arrangements.
Provider Credentials
You have the right to information about our providers
that includes the provider’s education, board
certification and recertification.
To get this information, call the Customer Care Center
at (800) 279-1301.
Dental Services
You may get dental services from
any dentist who will accept your
ForwardHealth ID card. Your dental
services are provided by the State,
not DHP.
Dental Emergency
A dental emergency is an immediate
dental service needed to treat dental
pain, swelling, fever, infection or
injury to the teeth.
What to do if you or your child has a dental emergency:
If you already have a dentist who accepts your
ForwardHealth ID card:
Call the dentist’s office.
Identify yourself or your child as having a dental emergency.
Tell the dentist’s office what the exact dental problem is. This may
be something like a toothache or swollen face. Make sure the office
understands that you or your child is having a “dental emergency.”
If you do NOT currently have a dentist who accepts your
ForwardHealth ID card:
Call the number that is on the back of your ForwardHealth ID
card: (608) 221-5720 or (800) 362-3002.
13
