Welcome to Dean Health Plan
Welcome to Dean Health Plan. As a member of Dean
Health Plan (DHP), you will receive all your health care
from DHP doctors and hospitals. See the DHP provider
directory for a list of these providers. You may also call
our Customer Care Center at (800) 279-1301. Providers
not accepting new patients are marked in the provider
directory.
Thank you for choosing DHP as your HMO. Keeping
you healthy is important to us. This is your handbook.
Please read it carefully. The handbook will help you
understand your coverage with DHP, and how to use
our services. The first things you should do are:
Read your handbook carefully.
Put your handbook in a safe place, but keep it
available for quick reference. Your handbook has
information that you and your family need to
know.
Call the Customer Care Center if you have any
questions. You can call the Customer Care Center
at (800) 279-1301.
Visit deancare.com/badgercare.
Your ForwardHealth ID Card
Always carry your ForwardHealth ID card with you,
and show it every time you get care. You may have
problems getting care or prescriptions if you do not
have your card with you. Also, bring any other health
insurance cards you may have. Remember to always
give health care providers your ForwardHealth ID card.
Please contact your Income Maintenance Consortia if:
Any information on your card is incorrect.
You have a question about your eligibility.
Call Member Services at (800) 362-3002 if your
ForwardHealth ID card is lost or stolen.
Primary Care Provider (PCP)
It is important to call your PCP first when you need
care. Your PCP is the provider that will manage all
your health care. If you think you need to see another
provider or a specialist, ask your PCP. Your PCP will help
you decide if you need to see another provider, and
give you a referral.
Remember, you must get written approval from DHP
before you see another provider.
You can choose your PCP from those available. Note:
For women you may also see a women's health
specialist (for example an OB/GYN doctor or a nurse
midwife) without a referral, in addition to choosing your
PCP. There are HMO providers who are sensitive to the
needs of many cultures. To choose a PCP, or to change
to a different PCP, call our Customer Care Center at
(800) 279-1301.
Making an Appointment With Your
Primary Care Provider
Once you are a member of DHP, you can start seeing your
PCP right away. If you have not picked a PCP or clinic yet,
call the Customer Care Center at (800) 279-1301.
deancare.com
BadgerCare Plus Member Handbook
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