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Privacy and
Confidentiality
Protecting the Privacy of Your Personal Health Information
Dean is required by law to maintain the privacy of your personal health and financial information (collectively referred to
as “nonpublic personal information”) and provide you with written notification of our legal duties and privacy practices
concerning that information. This notice describes how we protect the confidentiality of our members’ (and former
members’) nonpublic personal information. It includes brief explanations on how we obtain, use, and protect your
nonpublic personal information.
Types of Nonpublic Personal Information Dean Collects About You
We collect a variety of nonpublic personal information needed to administer health insurance coverage and benefits. We
collect this information about you from some of the following sources:
• Information we receive directly or indirectly from your applications, surveys, and other forms, in writing, in
person, by telephone, and electronically. Examples include name, address, social security number, date of birth,
marital status, and medical history.
• Information about your transactions with us, our affiliates, our providers, our agents, and others. this includes
information from health care claims, medical history, eligibility information, payment information, service
requests, and appeal and grievance information.
• Information you authorize us to collect from others.
Choices About Your Health Information
We will not use or disclose your health information without your written authorization, except as described in this notice.
You generally have the right and choice to tell us to:
• Share information with your family, close friends, or others involved in payment for your care
• Share information in a disaster relief situation
In the following cases we never share your information unless you give us written permission:
• Most uses and disclosures of psychotherapy notes
• Marketing purposes
• Sale of your information
If you do give us written authorization to use or disclose your health information for a particular purpose, you may change
your mind at any time. You must let us know in writing if you change your mind.
How Dean May Use or Disclose Your Health Information
We will not disclose your nonpublic personal information unless we are allowed or required by law to do so. The following
categories describe the ways that Dean may use and disclose your nonpublic personal information. For each category of uses
and disclosures, we will explain what we mean and present some examples. Not every use or disclosure we might make will
be listed. However, all the ways we are permitted to use and disclose information will fall within one of the categories.
Note: Some of the uses and disclosures described in this notice may be limited in certain cases by applicable State laws that are more stringent than Federal
laws, including disclosures related to mental health and substance abuse, developmental disability, alcohol and other drug abuse (AODA), and HIV testing.